Shipping & Returns

Return Procedure:


We want you to be happy!

To initiate a return, please contact us via email within 3 days of receipt of item, at sales@aydinandella.com.

Please include your order #, item #,a brief description, and the reason for your return. We do not offer refunds due to the nature of our small business.
A credit gift card will be issued if item is received back within 7 days of purchase. If we have not been contacted prior to your return, or after the return window, your item will be returned to you.

 We do not offer refunds.

To be eligible to return for credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and free from smoke, pet hair, stains, or odors. Please include your packing slip if one was included. Shipping is not refundable. The buyer is responsible for shipping each way.


Non-returnable items:

Items purchased using SEZZLE are FINAL SALE.
Pre-Orders, Footwear, All Clearance, All Sale Items, intimates; (bras, bralettes, camis, bathing suits, swim suits),grab bags, leggings, and any items purchased on sale or with a discount coupon or code are FINAL SALE.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return, depending on condition of the item.
If you are approved, then your credit will be processed, and you will receive a notification of your credit via a gift card emailed to you.


Sale items (if applicable)
Only regular priced items may be returned for store credit.


To return your item: Please mail to:

Aydin and Ella
20 Cairngorm Road, New City NY 10956

United States

You will be responsible for paying for your own shipping costs for returning your item, unless item is defective. In that case, we will issue you a shipping reimbursement, a prepaid label, or a credit on your account.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for items lost by the carrier.

 

Shipping Policy:

We ship SUPER FAST!! Once your invoice is paid, we will start getting it packed and ready to ship out for you! Most orders are by the next day. Please allow us up to 72 hours to ship during holiday time, special events, or sales. You will receive an email including your tracking number once your items have shipped.


⚠️Non-returnable items:⚠️

⚠️ITEMS PURCHASED USING SEZZLE ARE FINAL SALE. 

⚠️PRE-ORDERS

⚠️NO RETURNS/REFUNDS/EXCHANGES/CREDITS ON ANY ELECTRONICS. 

⚠️All Footwear is FINAL SALE

⚠️Holiday-themed or seasonal items are FINAL SALE

⚠️All Intimates (bras, bralettes, camis, leggings, swim suits, bathing suits, swimwear) are FINAL SALE.

⚠️All Grab Bags & Mystery Bags are FINAL SALE.

⚠️All items purchased on a Deal Of The Day, Sale, Special, or With a Discount Code or Coupon are FINAL SALE.

⚠️All Sale/Clearance items are FINAL SALE.